Tickets

Tickets are private support channels. A member presses a button on a panel, Risk creates a channel only they and your staff can see, and staff close it when it is done.

Set it up#

Make a category for tickets and a staff role.
Run !ticket "category_id" @staff in the channel where you want the panel. Risk posts a message with an Open ticket button.
Run !setlogs #ticket-logs so closed tickets and transcripts have somewhere to go (also in the dashboard under Community as the ticket log channel).

Run !ticketpanels to list panels and !delpanel <message id> to turn one off.

Using a ticket#

Command	What it does
`!ticketclaim` / `!ticketunclaim`	Tell others you are handling the ticket
`!ticketadd @user` / `!ticketremove @user`	Let someone into the ticket or take them out
`!ticketrename name`	Rename the channel
`!ticketpriority high`	Set the priority: low, normal, high or urgent
`!ticketping`	Ping the person who opened it to ask for a reply
`!ticketnote text` / `!ticketnotes`	Private notes for staff
`!ticketlock` / `!ticketunlock`	Stop or allow the person who opened it from sending messages
`!ticketinfo`	Who opened it, when, who claimed it
`!transcript`	Sends a text copy of the conversation without closing
`!ticketclose reason`	Closes the ticket and saves a transcript to the log channel

!tickets lists open tickets and !ticketstats shows totals.

Good to know#

Risk needs permission to manage channels so it can create and lock ticket channels.
Transcripts are plain text, so images appear as links.