Tickets commands

!delpanel#

Needs Manage Server

Turns off a ticket panel by its message ID.

Try it: !delpanel 123456789012345678

!setlogs#

Needs Manage Server

Sets the log channel for tickets.

Try it: !setlogs #channel

!ticket#

Needs Manage Channels

Posts the ticket panel.

Try it: !ticket "category_id" @staff

!ticketadd#

Anyone can use it

Adds someone to the current ticket.

Try it: !ticketadd @user

!ticketclaim#

Anyone can use it

Claims the current ticket so others know you're handling it.

!ticketclose#

Anyone can use it

Closes the current ticket with a reason and saves a transcript to the log channel.

Try it: !ticketclose resolved

!ticketinfo#

Anyone can use it

Shows details about a ticket.

Try it: !ticketinfo #ticket-name

!ticketlock#

Anyone can use it

Stops the ticket's opener from sending messages.

!ticketnote#

Anyone can use it

Saves a private staff note on the ticket and hides your message.

Try it: !ticketnote customer wants a refund

!ticketnotes#

Anyone can use it

Sends you this ticket's staff notes by direct message.

!ticketpanels#

Needs Manage Server

Lists the ticket panels that are active.

!ticketping#

Anyone can use it

Pings the ticket's opener to ask for a reply.

!ticketpriority#

Anyone can use it

Sets the ticket priority: low, normal, high or urgent.

Try it: !ticketpriority high

!ticketremove#

Anyone can use it

Removes someone from the current ticket.

Try it: !ticketremove @user

!ticketrename#

Anyone can use it

Renames the current ticket channel.

Try it: !ticketrename billing-issue

!tickets#

Needs Manage Channels

Lists the open tickets in this server.

!ticketstats#

Needs Manage Channels

Shows a summary of open tickets.

!ticketunclaim#

Anyone can use it

Releases your claim on the current ticket.

!ticketunlock#

Anyone can use it

Lets the ticket's opener send messages again.

!transcript#

Anyone can use it

Sends a text transcript of the current ticket without closing it.